TEKNOSERVICE: New Partner of RCM Software

TEKNOSERVICE, a leading Spanish hardware manufacturer, has recently joined the network of partners of RCM Software. We are very pleased to share this news with our community because TEKNOSERVICE possesses two characteristics that define our partners very well:

  1. Providing excellent service to their clients
  2. Constant innovation in their products and services.

The leadership of TEKNOSERVICE has enabled it to achieve various objectives, among which we highlight:

The only Spanish company approved by CERN

In 2013, it became the only Spanish company approved to provide computer services for CERN, the European Organization for Nuclear Research. In 2017, they renewed their relationship with CERN by implementing TTL servers for their computing center.

TEKNOSERVICE has managed to maintain this milestone by continuing to supply cabinets and storage equipment to Switzerland. Currently, it has prominent clients such as:

  • All regional governments
  • Provincial councils
  • Universities
  • Study centers
  • 2,000 municipalities

Own operating system: TLL OS

Another notable achievement of TEKNOSERVICE is the creation of its operating system, called TLL OS, which, thanks to its great flexibility and security, adapts to the needs of each company regardless of the sector to which it belongs.

Advantages of the alliance

The great potential represented by the combination of the credentials that attest to TEKNOSERVICE’s experience and quality, combined with the technological innovations we work on at RCM Software to offer increasingly competitive tools and solutions, allows us to be confident in the satisfactory results we will see in the future.

With this addition to the network of partners of RCM Software, TEKNOSERVICE’s clients will be able to enjoy all the benefits of the products developed by RCM Software in all their projects related to business intelligence, data analytics, data orchestration, artificial intelligence, data virtualization, and other related topics.

BI4Web V.23

BI4Web V.23 is now available

We have excellent news for our entire community. BI4Web V.23 is now available with multiple innovations and improvements. We share the most prominent ones here:

A renewed experience

BI4Web V.23 is available as a PWA (Progressive Web App). It allows you to access it more easily from any mobile or desktop device without installation and with an experience much closer to the applications we already know.

Another advantage of PWAs is that you can add their icon to both the home screen and the device’s taskbar. It facilitates access since only one click is needed to launch the application.

A new dimension in data analysis

This new version incorporates the functionality to calculate and represent trend lines. It will allow users to identify patterns and predict future behaviors based on historical data. These patterns can be upward trends, downward trends, seasonalities, and cycles.

Improved style application

Simple data control applies all styles correctly. In this version, we fixed those few cases where styles did not work properly. Moreover, helpers have improved by having an alignment that favors their presentation.

Enhanced Excel export

In BI4Web V.23, the export to Excel format has resolved export errors that happened when exporting from the grid or pivot grid control, and the cell with numeric values was a string (Alphanumeric).

Additionally, unlike previous versions, the width of the columns adapts to the length of the length value in every row. It makes the exported document look much better and prevents values from being unorganized.

Another detail of this version is that the values totals in Excel-exported documents are highlighted in bold to make them easier to differentiate from others.

If you want to update to the new version, contact your BI4Web distributor or contact us by writing to rcm@rcm.es

To read the complete documentation of the new version, click here.


How to migrate Progress® OpenEdge desktop applications to the web

If you, as a developer, have created apps for your clients with previous versions of Progress OpenEdge v.12, you are probably working on migrating from desktop to web. This process can be very long and inefficient, because there is no way to perform automated migration.

Given this scenario, alternatives that allow for more efficient development in a web environment become a key element of the process. This is the case with DataGate GDP, a tool developed specifically to streamline development in OpenEdge V.12.2 or higher. DataGate GDP features a drag-and-drop interface that facilitates the creation process, such as web form creation. To better understand how it works, we invite you to watch the following videos:

What steps should I follow?

To carry out the migration successfully, we recommend following these steps:

  • Update Progress®OpenEdge to version 12 or higher.
  • Define the forms you will be working with.
  • Reuse internal program procedures.

If you want to learn more about how DataGate GDP works, and how to acquire it, please write to us, and we will be back to you as soon as possible.


RCM Software will be at MWC 2024

We are thrilled to share our participation as exhibitors in the next edition of the MWC 2024 in Barcelona. Visitors will have the chance to get to know the business tools and solutions we have been working on to keep our clients ahead of their competitors.


BI4Web is the Business intelligence tool that companies use to make intelligent and informed decisions. Its features enable dashboards with data from the whole business ecosystem. Decision makers can access BI4Web from any device, any time and anywhere. Additionally, BI4Web has an extensive catalog of graphic representations that enables the decision-making process with unique perspectives to find insights more efficiently.

DataGate Orchestration Platform

This data orchestration platform makes it possible to work with data from the whole business ecosystem in a very efficient way. Its data virtualization features and access to Artificial Intelligence, make it the right choice to leverage value from data no matter the industry.

DataGate GDP for Progress OpenEdge

Our newest release lands in the market to help Progress® developers optimize their work when developing with OpenEdge. Its drag-and-drop interface makes the development process faster and easier.

Visit us at booth CS210 in Fira Barcelona from February 26th to 29th. Schedule a visit by clicking here.


We are ready for ANDICOM 2023!

On September 6, 7, and 8, we will participate for the second time as exhibitors at ANDICOM. The most relevant event in the ICT industry in the region will take place at the Las Américas Convention Center in Cartagena de Indias under the motto “Get Into The Digital World.”

In its 38th edition, ANDICOM aims to surpass the figures achieved in 2022:

  • Over 5,000 attendees
  • 1,500 participating companies
  • Participants from more than 30 countries.

Since our first participation in 2016, we have witnessed the growth of this event, which has become a benchmark as a meeting point for various business sectors to showcase and implement new technological trends and tools.

During our participation in 2016, our founder, Jesús Serrano, shared technological trends in business intelligence and data analytics with industry leaders and the Colombian Minister of ICT, David Luna.

What will attendees find at ANDICOM 2023?

Visitors to the event will find us at the ACCIO Bogotá booth – Catalan Agency for Competitiveness (10.7). Our team will share the latest updates on our tools and solutions in business intelligence, data management, data analysis, embedded analytics, data warehouse, and more. In particular, they will learn how BI4Web and DataGate help companies evolve on their digital transformation journey.

Additionally, they will discover commercial and academic proposals covering topics as relevant as artificial intelligence, robotics, virtual and augmented reality, Blockchain, 5G, and the Internet of Things. There will also be opportunities for networking and exploring new possibilities.

We look forward to seeing you there.

The Value of Business Intelligence in Financial Management

The Value of Business Intelligence in Financial Management

Decisions made by financial management have a significant impact on a company’s operation, development, and growth. For this reason, any improvement that enables more assertive decision-making holds considerable value. In this regard, companies with Business Intelligence solutions in their financial management can access pertinent, up-to-date, and accurate information that strengthens the decision-making process.

This article will discuss the impact of improvements driven by Business Intelligence in financial management.

Understanding Financial Performance

BI offers a clear and comprehensive view of relevant financial metrics, such as revenues, expenses, and profitability. It assists financial teams in identifying opportunities to save costs and create new revenue streams.

It is possible through dashboards and financial reports developed within the BI system. These provide stakeholders with the information they need to detect patterns and trends, enabling them to initiate necessary actions.

Some of the ratios that can be highly useful for financial management are as follows:

  1. Solvency or Liquidity Ratio measures the company’s ability to meet short-term debts. If this indicator is below one, the company is technically facing insolvency; if it’s above two, there are excess circulating idle assets.
  2. Quick Ratio: This assesses the company’s ability to meet short-term debts without considering stocks. If this indicator is below one, the company is technically at risk of insolvency; if it’s above two, there are excess circulating idle assets.
  3. Immediate Liquidity: This evaluates the company’s ability to meet debts considering only the money in banks and cash. If this indicator is below 0.1, there are liquidity problems; if it’s above 0.4, it indicates idle treasury.
  4. Debt Ratio: This indicates the level of the company’s indebtedness, with an appropriate debt level at 0.5. Higher values suggest excessive indebtedness, while lower values indicate idle equity.
  5. Economic Profitability: This reflects the profitability the company gains from its typical activities. An indicator below 0 represents unprofitable productivity, while above 0 represents profitable productivity.
  6. Financial Profitability: This indicates the profitability of own capital. If it’s above 0, productivity is profitable.
  7. Net Profit: This measures the net profit obtained from company sales. Values above 0 indicate positive profitability.

Analyzing for Better Decision-Making

The analytical power of BI allows finance professionals to compare budget forecasts with actual budgets, helping them identify discrepancies and implement necessary corrective measures. However, the analysis goes beyond identifying disparity; it’s also convenient for making forecasts based on historical financial data, including sales, expenses, and profitability. It enables financial teams to create a more precise outlook and strategic planning.

Enhancing Customer Understanding

Understanding customer behavior is crucial for defining pricing, marketing strategy, and product characteristics. From a financial standpoint, BI can assist in understanding customers in the following ways:

  1. Customer Segmentation: This involves grouping customers based on characteristics, for example, location, purchase frequency, age, etc.
  2. Customer Behavior Analysis: Analyzing factors like purchase frequency can lead to a better customer experience and increased profitability for the company.
  3. Predictive Modeling: Predictive models help forecast how customers will behave in the future, allowing adjustments to financial strategy for better results.

Regulatory Compliance

BI can aid in regulatory compliance by adjusting reports to meet legal standards or guidelines from government agencies. Additionally, alerts can be set up to prompt actions when there’s a risk of non-compliance with monitored regulations.

Risk Management

With BI, you can proactively detect risks in departments like credit, market, or operations. The analysis provided by BI also helps quantify the impact of risk, allowing for prioritization in risk management planning.

In conclusion, BI significantly enhances the ability of finance teams to efficiently manage company resources by bolstering the analysis of financial information and its impact on the company level. With tools like BI4Web, it’s possible to equip your finance team with the analytical and data visualization capabilities needed for highly competitive financial management. Contact us for a free demo.


Business Intelligence and Information Security as Business Differentiators

Business intelligence solutions are becoming increasingly essential elements in organizations. The main reason is that they are crucial for digital transformation processes due to their technological component that facilitates access to information and their impact on organizational culture, which is moving towards data-driven decision-making.

Like any advancement, BI solutions are conducive to new scenarios within organizations that represent new opportunities and challenges. The advantages are gaining popularity, and we invite you to read our articles:

In these articles, we address the impact of Business Intelligence in different areas of companies. Regarding the challenges, information security represents relevant aspects for protecting against threats and complying with current data processing regulations.

How to securely manage your organization’s data?

It is essential to consider what data you handle, for what purpose, and which people within the organization should have access. For this last point, it is recommendable to assign access permissions considering the need-to-know principle. In this way, only those users who legitimately need access to the information will have it. By delimiting each person in the organization to the data based on their role, you can mitigate the risks associated with the inappropriate use of data.

Another relevant aspect is the maintenance of access logs that allow tracking of who accesses the information. For this, it is necessary to provide mechanisms that prevent to share access credentials and other non-recommended practices.

Regarding the previous points, it is relevant to work with Business Intelligence solutions that facilitate the implementation of these measures. In this regard, BI4Web stands out for its efficient and secure data management from user and dashboard creation.

BI4Web: The secure BI solution for your data

Thanks to the architecture of BI4Web, data management, permissions, and users offer information security with efficient time utilization. Why? Because it allows you to create intelligent dashboards that display the information corresponding to each user without the necessity of creating one for each user, as is usual with other market options.

A clear example is a sales dashboard that shows the individual sales performance of each salesperson but also allows a regional sales manager to view sales for a specific region. Visualization privileges are associated with each user, so they always correspond to the responsibilities assigned to the employee.

Regarding sharing information, BI4Web enables sharing dashboards with colleagues via email. This functionality is not enabled to share information with people outside the organization. Additionally, shared links have limitations in terms of time and maximum number of uses.

If you share it via email, the receiving colleague can only navigate through the shared information. This way, they can access all the visualization advantages of BI4Web without any unwanted access to other data. Thus, work teams can collaborate cohesively with options that provide the necessary data protection.

Simplified and secure access to data offers organizations an improvement in competitiveness by enhancing their ability to make efficient data-driven decisions.

If you want to access the benefits of business intelligence with the necessary security, contact us, and we will accompany you with the best solutions to make digital transformation and information security pieces of your company.

Six pieces of advice on AI for companies

Six pieces of advice on AI for companies

AI (Artificial intelligence) is one of the most in-demand technologies for companies in recent years. The use of AI in everyday and business activities has contributed to making it a concept that is not solely reserved for technological development fields. More and more companies are starting to integrate components of artificial intelligence into their daily tasks.

In the face of AI advancement, highly competitive companies take a strategic approach that centrally integrates all the needs of different departments. This way, they maximize benefits and more efficiently mitigate risks. If you are considering incorporating artificial intelligence into your company’s operations, we invite you to consider the following recommendations.

Define your approach. It is necessary to create a roadmap to identify the needs of your organization and not embark on a search without clear objectives. Do you want to strengthen your sales process? Do you need to automate tasks in your production plant? Formulating questions like these and prioritizing them can help you define your approach. An additional element to consider is what has the greatest impact on key indicators of your company. With a progressive approach, you can advance in technology adoption within your company while properly addressing the risks associated with each step.

Get informed. With the defined approach, you can search for the information you need. Keep in mind that the term artificial intelligence refers to a broad group of technologies that help automate or digitize processes in companies. Therefore, it is advisable to delve into understanding what each of these options can offer and their alignment with the company’s level of digital maturity.

Take the necessary time to choose: Do not choose tools randomly. It is easy to become overwhelmed by the large number of options available in the market, but it is important to take the necessary time to make the right choice. In addition to the tool, we recommend informing yourself about the developing company and how they handle the collected data. This can help you mitigate security risks by discarding less secure options.

Do not neglect the security of your data. It may be tempting to start working with solutions or tools that incorporate artificial intelligence, but many of them make use of collected information that can result in security breaches or the exposure of sensitive information. Evaluate the existing options and choose those that provide you with what is necessary to avoid risks. For example, a data management policy that aligns with your company’s policy and the nature of the data you handle.

Involve your team. No matter how many tasks can be automated or digitized with artificial intelligence, there will always be people responsible for the actions carried out. Therefore, involving the individuals on your team who will interact with AI solutions will be a key point for the successful implementation of AI tools in the company. Additionally, we recommend creating and sharing with your team a policy for using company information with AI tools, even if you are not currently using one. This is to prevent information leaks from employees using free AI tools with company information.

Stay alert to new trends. With the speed at which technological changes occur today, it is important not to lose sight of innovations. This does not mean incorporating new technologies every day, but rather keeping an eye on developments that may be relevant to the company or have a significant impact on the environment in which the company operates. Having a clear stance towards new tools, solutions, and technologies has a significant impact on the company’s responsiveness, adaptation capabilities, and therefore competitiveness.

At RCM, we develop tools like DataGate that facilitate your access to the benefits of artificial intelligence with everything you need to ensure your data is always secure because we do not share it with third parties. Contact us, and we will help you chart the roadmap for your company to improve and maintain its competitiveness with artificial intelligence.

Benefits of AI for companies

What are the benefits of AI for companies?

AI (Artificial intelligence) offers many benefits in terms of optimization of processes of automation and digitalization for companies. If you want to know more about AI works and learn how to leverage the power of AI in your business processes, keep reading.

Improve the relationship with your customers.

The relationship with customers is a central matter for any company, as improving it you improve the overall business. That’s why companies use AI (Artificial Intelligence) to enhance their efforts in building stronger customer relationships. But how can it help? Undoubtedly, the starting point is its ability to help you understand your customers better. It is where AI can be helpful as it can assist you in segmenting your customers into homogeneous groups so that you can implement clustering strategies. In this way, you’ll be able to tailor different aspects of your business strategy to the specific needs of each cluster.

A cluster is a group of customers with similar characteristics; you can create as many as you need. A practical case is customers according to their purchase behavior, paying attention to variables like frequency, quantities, the family of products, payment method, etc. This way, you can know better how your customers behave and create tailored strategies to reduce the churn rate by detecting when some customer is more likely to stop buying.

In short, what is the purpose of such clustering? It serves primarily to be timely because you can define touchpoints, products, prices, offers, etc., that best suit the purchasing habits of each cluster.

Improve the results of your marketing actions.

Clustering is not the only thing AI can do to help you achieve better results. It can also assist you in determining which marketing actions are most suitable based on the customer’s stage in the lifecycle. It does this by analyzing the history of your marketing actions and the results obtained. In addition to helping you execute winning actions, it also helps optimize decision-making time.

Some of the actions that can improve through the use of AI are tactics like cross-selling and up-selling. Primarily because it will help you offer products with a high probability of being purchased by customers who have selected or bought a product; this will significantly improve your average ticket value and generate greater customer engagement.

AI can also help you understand the reputation of your brand or products online. You can train Machine learning tools to discern between positive and negative feedback, allowing them to read through all the comments and provide you with the result. This way, you will know the impact of your actions and those of third parties on social media, customer service channels, etc. This valuable knowledge can help you determine which curse of action is most beneficial for your company.

Make production processes more efficient.

AI can help make your production plant more efficient. It is crucial when transitioning from corrective to preventive or predictive maintenance because it enables you to maximize the lifespan of machines and spare parts and avoid unexpected production shutdowns due to wear and tear. With the evolution of the maintenance strategy, you can efficiently schedule each action and minimize the impact on the continuous operation of production lines. You can learn more about this in our article: Discover how to improve the quality of your products with IIoT (Industrial Internet of Things).

In conclusion, we can say that AI facilitates data-driven decision-making, which positively impacts your company’s results. Similarly, it helps automate processes with benefits such as reducing the time invested and the number of errors.

If you’re interested in learning how to bring the benefits of AI to your company and don’t know where to start, contact us. We will help you clarify any doubts you may have and recommend the tools and solutions that best suit your needs.

Digitalization and automation

Automation and Digitalization: Key Differences for Business Success

Understand the distinctions between automation and digitalization and learn how implementing them strategically can benefit your business. Unlock the power of digital transformation today.

Both automation and digitalization are frequently used in corporate contexts to refer to goals in business plans and tasks. However, understanding their differences is crucial for developing a clear corporate strategy and action plan. Discover how automation and digitalization impact production and why digital transformation is essential for sustainable success.

What sets automation apart from digitalization?

Automation involves programming repetitive processes for execution without human intervention, such as industrial production lines. It offers advantages like reducing employee involvement in mundane tasks and enabling them to focus on more strategic endeavors.

Digitalization, on the other hand, goes beyond automation. It centralizes and enhances processes, from administrative to production, by leveraging digital technologies. While automated processes can operate independently, a digitally transformed company optimizes operations by adjusting and improving processes in a connected digital environment.

Unleashing the benefits of digitalization

Digitalization offers numerous advantages that empower businesses to thrive in today’s digital landscape:

  1. Time Reduction: Embracing digital processes enhances flexibility and speed compared to analog approaches. Remote monitoring and robotic systems in production plants are prime examples.
  2. Motivated Workforce: Liberating employees from repetitive tasks fosters motivation, enabling them to focus on analytical and strategic activities that yield greater fulfillment.
  3. Enhanced Efficiency: Digitalization leverages the power of artificial intelligence, including machine learning, to allocate resources precisely, resulting in improved efficiency and productivity.
  4. Greater Flexibility: Digital transformation enables businesses to adapt swiftly to changing market dynamics, expanding from physical sales points to thriving online channels.

Unlock the power of digitalization for your business

If your company has yet to embrace digitalization, now is the time to seize its benefits. Contact us today and embark on a transformation journey that will elevate your business to new heights.